Cancelling and refunds

Last updated: July 22, 2026

DRAFT — not yet reviewed by a lawyer, and it commits real money. The 14-day "we billed you and you didn't mean it" refund below is a deliberate choice, not a legal requirement: it is far cheaper than a chargeback, and this Stripe account has already been through a payout review. If you disagree with the terms, change them here before this goes live — but decide it now rather than case by case, because inconsistency is what turns a refund into a dispute. Needs the support email filled in.

The whole policy in one line: cancel whenever you like in one click, and if you were charged and didn't mean to be, tell us within 14 days and you get that charge back.

Cancelling

You can cancel your membership at any time from your account — one click, no phone call, no email to write, nobody trying to talk you out of it.

When you cancel:

You are not charged again.
You keep everything until the end of the period you already paid for.
Your streak, points and progress stay on your account in case you come back.

If you cancel during the two free months, you are never charged at all.

Before the first charge

Membership is free for two months and then renews at $19 a month. We email you at least three days before the first charge with the exact date, the exact amount, and a cancel link in the message. If you would rather not continue, that email is your reminder and one click ends it.

Refunds

The monthly membership

If you are charged and you did not mean to continue — you forgot, you meant to cancel, a family member signed up, the reminder went to spam — email us within 14 days of the charge and we will refund it in full. We will not interrogate you about it.

Outside that 14 days, we do not refund past months, because you had access to the Service during them. Cancelling stops all future charges immediately.

The annual membership

Same 14 days: if you are charged for a year and did not mean to be, tell us within 14 days of the charge and you get the whole thing back. After that, you can cancel to stop it renewing and you keep access for the rest of the year you paid for.

The Founder purchase

The Founder tier is a one-time payment, not a subscription — it never renews and is never charged again. Because it is a larger amount, it has a 30-day refund window: if it is not for you, tell us within 30 days of purchase and we refund it in full.

If we break it

If the Service is substantially unavailable for a long stretch, or we remove something you were specifically paying for, tell us — we will refund the affected period whether or not the windows above have passed. And if we ever stop operating bbBinge, we refund any period you have paid for and not received.

What is not refundable

Anything inside the game. Quarters, coins, points, streaks and prizes are parts of a game and have no cash value. They cannot be bought, sold, cashed out or refunded. See the Terms.
An account we closed for breaking the rules.

How to ask

Email [SUPPORT EMAIL — to be confirmed] from the address on the account and say what you want refunded. You do not need a reason. Refunds go back to the original card and usually appear within 5 to 10 business days, depending on your bank.

Please email us before disputing a charge with your bank. Not because a dispute is wrong — because we will almost certainly just refund you, and a dispute takes weeks and costs us the ability to help you quickly.